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Customer Service Supervisor

Position Overview:

Maintain MK Label highest standard of customer service by providing the call center team with problem solving-resources.

Ensure that customer’s needs are being satisfied and agents are providing excellent customer service via email and on the phone for stores and ecommerce businesses.

Job Description:

Manage and resolve all store and ecommerce related customer service issues.
Improve customer-service quality by evaluating and re-designing processes as needed.
Interview potential call center agents.

Requirements:

Bachelor’s Degree in a related field
3-5 years of experience in Customer Service
Proven ability as a strategic thinker
Excellent analytical skills and project management skills are a must.
Detail and results oriented with excellent problem-solving skills and a strong work ethic.
A highly motivated self-starter with a deep understanding of customers’ needs, the product and the competitive landscape.
Excellent communicator, and able to build strong cross-functional relationships, internally and externally.
Ability to manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of the E-Commerce business.
Constant drive to stay up-to-date with the latest industry news and developments.
Capability to adhere to team processes and standards, while leading process improvement efforts.

As an Equal Opportunity Employer, MK Label does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable local law.